How does it work?
Gush Mobile App is available on Android. Just download the App and order through it.
Put in your address to find all the great restaurants delivering in your area. Pick your
dishes and just finger tap it. When restaurant receives your order message, they’ll get to
work preparing your food and then carefully package it. Once it’s all ready to go, a Gush
Delivery boy will pick it up and bring it to you.
What kind of restaurants are listed on Gush?
Definitely we have done a research on it and carefully chose the restaurants for you. We
curate a high quality and diverse selection of restaurants in your area
What time can I order for?
We deliver every day from morning to night until restaurants closes. Different restaurants
will have different opening times. Visit the app to see the which restaurants are available
in your area
How is the food delivered to me?
Once you place your order, it will be sent directly to the restaurant for them to prepare
and package, then Delivery boys will pick up and delivery it to you
Do I have to tip?
This is completely up to you. You can tip in hand when the Rider delivers your food.
Is there a minimum amount for an order?
The minimum order amount can vary depending on the restaurant you are ordering
from. If there is a minimum order amount you will be informed at order checkout time
before placing your ordering
How do I redeem a voucher code?
You can redeem through GUSH app
Do you charge the same prices as the restaurants does in the restaurant?
We encourage restaurants to always use the same pricing for delivery as they do for their
in-house menu, although there may be exceptions. Pricing for each menu item is clearly
displayed in the app.
Request you to check the price before placing your order.
Can I collect my order?
At present this feature is not available.
What if I want to cancel my order?
As long as the restaurant has not yet started preparing your order, you are able to cancel
your order. Let us know your cancellation by calling +918317308796.
You are not able to cancel the order if the restaurant has already started preparing your
order.
How is the food packaged?
Packaging always depends on the type of food and restaurant you are ordering from.
Restaurants take great care to use packaging that maintains the correct temperature for
as long as possible.
If you have suggestions regarding the packaging or appearance of your food when its
delivered, please contact us atgushgrocery365@gmail.com and we will pass on your
feedback to the restaurant.
Questions about my order:
What if something is wrong with my order?
We have a dedicated team that looks after your entire Gush experience, from the
moment you place an order right through to till delivery.
However, we do understand that sometimes things might not as good as we think. In
this case, you can call us or whats app us at +918317308796
What if I want to add something to my order?
You cannot order new items to the already placed order. But you can cancel before
restaurant accepts the order and place new order
What if my order is late?
Sometimes its outside of the hand may be due to Rain, Traffic Jam, etc which is out of
rider’s control, can cause a delay. Where we can, we will always try and proactively call
you if we become aware that your order getting delayed. Our team will work to get your
order to you as quickly as possible
What if I’m not around when my rider arrives?
If you think you won’t be at the delivery address in time to receive the order, please let
the delivery boy know if he already contacted you or please let know by calling us
+918317308796. You rider will always try to call you if there is an issue once they reach your
delivery address. If they are unable to contact you, our Customer Service team will try to
reach you via phone or email.
Please check your emails during and phone during the delivery time for any updates. If
we can not contact you and are unable to deliver the order, your rider will wait for up to 10
minutes before leaving. In this event, you will still be charged for your order.
To prevent this from happening, its always a good idea to double-check you contact
number and address details once before placing an order.
Fees
How does fees work on GUSH?
There will be a delivery charge according to your distance which will show to you at the
time of placing your order. It’s always better to choose from the restaurants near to your
location to have less delivery charge.
Misc
How do I change Language?
First goto “Profile” and then click on “Language” and then select your preferred language
Are there any charges for registration?
No. Registration is absolutely free.
Can I have multiple registrations?
Each email address and contact phone number can only be associated with one account.
Can I add more than one delivery address in an account?
Yes, you can add multiple delivery addresses